1. About Company
①Q: Are you are a trader or factory?
A: Our Group is integrated manufacturing alliance that provides particular products direct from the factories.
②Q：Where are you ?
A: Our group and factories are located in Wenzhou and Hong Kong.
③Q：When did you start your factory and business?
A: We started the production in 1987 and the exporting business in 2006.
④Q：What is major competitiveness?
A: We offer one-stop service flexibly from direct factory under the brand of each model.
⑤Q: How can we visit you?
A: Feel free to contact us and we will help you manage the schedule from any city of China. Meanwhile we can meet you in your hotel with our sample and presentation
⑥Q: What is your major market?
A: Our market is Middle East(36%), South African(20%), Southeast Asia(26%), Europe(13%), North America (5%) .
⑦Q: How many people are working in your company?
A: Our Group has five companies and factories. There are totally 350 workers, 30 senior engineers, 40 inspectors and 10 project specialist to offer our bespoke industrial proposal.
2. Production and Quality Control
① Q: Can the customer know your production procedure ?
A: Yes, we have detailed working procedure diagram available for your assessment. Contact our sales manager or project specialist via email@example.com
② Q: What is the major manufacturing facility and equipment?
A: We have over 30 sets of CNC, 50 sets of vertical and horizontal lathes, 5 sets of welding machine, 30 tons of crane capacity, etc.
③ Q: Do you have a Quality Manual?
A: We have set up quality manual according to ISO9001:2007. All manufacturing activities are carried out strictly as per our QM.
④ Q : Is an approved subcontractor list established and maintained?
A: Yes, we has undergone a valid approved subcontractor assessment to ensure the subcontractor conforms to the requirement.
⑤ Q: Can raw materials be traced back to test report of original manufacturer?
A: Yes , we assure the full traceability of material in our factories.
⑥ Q: Is the inspection equipment calibrated based on defined interval?
A: Yes, all related equipment is calibrated according to the industry and national standard by the official authority.
⑦ Q: Are nonconforming materials or products identified and controlled?
A: Yes, we maintain the zero tolerance for nonconforming process or products. Our manufacturing process doesn’t allow any single products to proceed further. If found by our inspectors, they will be rejected.
⑧ Q: Are quality documents or records retained for customer review ?
A: Yes, all traceable quality documents as per legitimate ITP are available for customer review.
3. Business and Service
① Q: Can the customer have maintenance manual, catalogue and drawing ?
A：Yes，contact our sales manager or project specialist via firstname.lastname@example.org.
② Q: Can you provide the parts or products according to our design ?
A：We are glad to help with such design. Freely send us your proposal and we will give the quickest reply.
③ Q：How do I become your distributor or agent ?
A： We encourage our customers to be our long-term partner by developing our brand influence. Under legal agency agreement, our distributor and agent will get our competitive commercial assistance, comprehensive training and project support.
④ Q：What is your regular payment terms?
A: We accept the TT,LC, Credit card, D/P, Western Union, Paypal, Alipay
⑤ Q: What is your guarantee period?
A: We offer the common period of 12 months after shipment.
⑥ Q：Can we have sample to test ?
A: Yes , we can even provide free sample which depends on the order negotiation process.
⑦ Q：What is your delivery terms?
A： We can do FOB, CNF, DDU, DDP, etc